HI, I am here from LevelUp team, and I am here to tell you about our privacy policy and clear all your doubts. Please ensure that you are reading this page very carefully:
>Return and exchange of our products:
we only accept returns and exchanges of the product when you request it on the same day, within 24 hours of receiving the order
>Damage to the product
If there is damage to the product after opening the package, we will verify your request by having proof of your video, but the request must be sent within 48 hours, or it will not be accepted, and before sending the package, we will also take a video proof of your product.
>Damaged package
If your packaging is damaged, we are sorry, we cannot help you with that because we do not take any responsibility for the delivery, it is totally handled by a different gateway and if our product is damage because of the damaging of packaging and we if we have a video/photo proof of the product so we are really sorry we are also not responsible for that
